Privacy Policy and SMS Opt-In

Privacy Policy. SaaS & Co. collects only the information necessary to provide our services and communicate with you. Information such as phone numbers and email addresses is used solely for operational, support, and transactional communications. We implement reasonable administrative, technical, and physical safeguards to protect your information. Data is retained only as long as necessary for business, legal, or compliance purposes. For full details, please refer to our complete Privacy Policy on this website.

SMS Terms and Conditions. By opting in to receive SMS messages from SaaS & Co., you agree to these Terms and Conditions.

SMS messages may include service-related notifications, scheduling updates, support communications, and other transactional or informational messages related to your relationship with SaaS & Co. Message frequency may vary.

Message and data rates may apply based on your mobile carrier and plan. SaaS & Co. is not responsible for any charges incurred.

You may opt out at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages unless you re-enroll. For assistance, reply HELP or contact us via our website.

SMS delivery is subject to carrier availability and network conditions. SaaS & Co. does not guarantee message delivery or timing.

Participation in SMS communications is voluntary and not a condition of purchase. Use of SMS services is also governed by our Privacy Policy.

SMS Communications Opt-In Notice. By providing your mobile number and opting in, you consent to receive SMS/text messages from SaaS & Co. related to services, updates, scheduling, support, and important account or project communications.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact us through the website.

TERMS OF USE (AI CALL RECORDING, TRANSCRIPTION, AND ANALYTICS SERVICE)

Last Updated: February 1, 2026

These Terms of Use (“Terms”) govern access to and use of the software, applications, APIs, widgets, telephony integrations, and related services provided by SaaS and Co. (“SaaS and Co.,” “we,” “us,” or “our”) that (i) record and/or monitor telephone calls (including inbound and outbound calls), (ii) generate voice-to-text transcripts, (iii) perform analysis and insights on call content and related call data, and (iv) store and manage such recordings, transcripts, metadata, and analytics outputs (collectively, the “Service”). By accessing or using the Service, you (“Customer,” “you,” or “your”) agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity.

1. ELIGIBILITY; ACCOUNT RESPONSIBILITY
   
    1.1 Eligibility. You must be legally able to enter into a binding contract to use the Service.
   
    1.2 Account Security. You are responsible for all activity occurring under your accounts, credentials, API keys, and integrations. You must promptly notify us of any suspected unauthorized use.
   
    1.3 Authorized Users. You are responsible for ensuring that your employees, contractors, agents, and other users you authorize (“Authorized Users”) comply with these Terms.
   
    
2. THE SERVICE; MODIFICATIONS
   
    2.1 Service Functionality. The Service may include call routing, call recording, voicemail capture, real-time or post-call transcription, speaker diarization, sentiment or intent classification, topic extraction, summaries, quality scoring, coaching insights, compliance flags, searchable archives, dashboards, exports, and API access.
   
    2.2 Service Changes. We may modify, update, or discontinue any part of the Service. If a change materially reduces core functionality you have paid for during a then-current subscription term, we will use commercially reasonable efforts to provide notice.
   
    
3. CRITICAL NOTICE: CALL RECORDING AND MONITORING; CONSENT
   
    YOU ACKNOWLEDGE THAT THE SERVICE IS DESIGNED TO RECORD AND/OR MONITOR TELEPHONE CALLS AND PROCESS VOICE CONTENT INTO TRANSCRIPTS AND ANALYTICS. YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT ALL REQUIRED NOTICES ARE PROVIDED AND ALL REQUIRED CONSENTS ARE OBTAINED FROM ALL CALL PARTICIPANTS, IN COMPLIANCE WITH ALL APPLICABLE LAWS.
   
    

3.1 Consumer Calls: Per-Call Recording Notice Required. For calls with consumers (including individuals calling in a personal capacity), Customer must ensure that each call includes an audible per-call notice prior to recording and/or monitoring, such as:

“This call may be recorded and transcribed for quality, training, and analytics purposes.”

Customer must configure and use the Service so that this per-call notice is played (or otherwise delivered) at the beginning of every applicable call, and must not record a consumer call unless and until any required notice and consent has been obtained.

3.2 Business-to-Business Calls: Notice by Terms and Customer Policies. For calls where all participants are acting in a business capacity (e.g., calls between businesses, vendors, partners, or employees), Customer agrees that notice of recording and related processing is provided (i) by these Terms, (ii) by Customer’s own terms, policies, or contractual arrangements, and/or (iii) by other lawful means Customer implements. Customer remains solely responsible for determining whether per-call audible notices are also required for such calls under applicable law and, if required, for enabling them.

3.3 Two-Party/All-Party Consent Jurisdictions. Some jurisdictions require consent of all parties to a call before recording or monitoring. Customer is solely responsible for identifying and complying with all applicable consent and notice requirements, including differences based on participant location, call routing, and subject matter (e.g., health, finance, minors, sensitive topics).

3.4 Customer Instructions; “Do Not Record” Requests. Customer must implement operational procedures to (i) stop recording upon request where legally required, (ii) provide alternative channels where needed, and (iii) handle revocation of consent where applicable. Customer is responsible for configuring any “pause,” “stop,” “mask,” or redaction features and training its users accordingly.

3.5 No Legal Advice. We do not provide legal advice. Customer should consult counsel to confirm notice/consent scripts, jurisdictional requirements, and compliance obligations.

1. ACCEPTABLE USE; RESTRICTIONS
   
    4.1 Lawful Use Only. You will use the Service only in compliance with applicable laws and regulations, including telecommunications, consumer protection, privacy, wiretapping/eavesdropping, employment, and data protection laws.
   
    4.2 Prohibited Uses. You will not:
   
    (a) use the Service to record calls unlawfully or without required notice/consent;
   
    (b) violate any party’s privacy or other rights;
   
    (c) use the Service to develop, generate, or facilitate fraudulent, deceptive, or illegal activity;
   
    (d) attempt to reverse engineer, decompile, or otherwise discover source code (except to the extent prohibited by law);
   
    (e) interfere with or disrupt the Service;
   
    (f) upload or process malware or harmful code;
   
    (g) use the Service to create or train competing products except as expressly permitted in writing by SaaS and Co.;
   
    (h) use the Service for high-risk use cases where errors could lead to death, bodily injury, or significant physical or property damage (e.g., emergency dispatch, life-critical medical decisions) unless expressly agreed in writing with appropriate safeguards.
   
    
2. CUSTOMER CONTENT AND CONSENTS; CUSTOMER OBLIGATIONS
   
    5.1 Customer Responsibilities. Customer is responsible for:
   
    (a) providing all required notices and obtaining all required consents;
   
    (b) maintaining an appropriate privacy policy and internal compliance program;
   
    (c) ensuring Authorized Users are trained on proper use;
   
    (d) ensuring calls are recorded only when lawful;
   
    (e) ensuring that any information entered into or processed by the Service is provided lawfully; and
   
    (f) handling data subject requests (where applicable) and coordinating with us when needed.
   
    5.2 Sensitive Data. Customer should not submit or record sensitive data (e.g., social security numbers, payment card data, bank account numbers, health data, authentication secrets) unless it has enabled appropriate controls (pause, redaction, masking) and has a lawful basis to process such data.
   
    
3. DATA, RECORDINGS, TRANSCRIPTS, METADATA, AND OUTPUTS; OWNERSHIP
   
    6.1 Definitions. “Call Data” includes call audio, call recordings, voicemails, transcripts, summaries, extracted entities, tags, classifications, analytics results, metadata (e.g., timestamps, call duration, phone numbers, routing, device/network info), and any derivatives, aggregates, or transformations created by or through the Service.
   
    6.2 Ownership (SaaS and Co.). As between Customer and SaaS and Co., SaaS and Co. owns and retains all right, title, and interest in and to:
   
    (a) the Service and all underlying technology;
   
    (b) all Call Data processed, stored, generated, derived, or created through the Service (including recordings, transcripts, metadata, analytics, summaries, and outputs), and all compilations, derivatives, improvements, and enhancements thereof; and
   
    (c) any learnings, features, models, algorithms, prompts, workflows, templates, scoring systems, or other intellectual property developed, trained, tuned, or improved based on or derived from Call Data or use of the Service.
   
    6.3 License to Customer (Limited Use Rights). Subject to these Terms and payment of applicable fees, SaaS and Co. grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license during the subscription term to access and use the Service and to access, view, download, and export Call Data solely for Customer’s internal business purposes, unless otherwise agreed in writing.
   
    6.4 Customer Rights in Customer Business Information. Customer retains ownership of its pre-existing trademarks, business names, and pre-existing proprietary materials it provides to SaaS and Co. outside the Service. However, Customer acknowledges that Call Data and all Service-generated derivatives and outputs are owned by SaaS and Co. per Section 6.2.
   
    6.5 Feedback. Any suggestions, ideas, or feedback you provide may be used by SaaS and Co. without restriction or obligation, and is owned by SaaS and Co.
   
    
4. INTELLECTUAL PROPERTY; DERIVATIVE WORKS
   
    7.1 SaaS and Co. IP. All intellectual property rights in the Service (including software, UI, APIs, documentation, models, analytics logic, scoring systems, and workflows) are and will remain the exclusive property of SaaS and Co.
   
    7.2 Derivatives and Developments. ALL INTELLECTUAL PROPERTY DEVELOPED OR DERIVED FROM (I) CUSTOMER’S USE OF THE SERVICE, (II) CALL DATA, OR (III) ANY TRANSCRIPTS, ANALYSIS, SUMMARIES, TAGS, SCORES, OR OUTPUTS, IS THE PROPERTY OF SAAS AND CO., INCLUDING ANY IMPROVEMENTS, MODIFICATIONS, OR ENHANCEMENTS TO THE SERVICE OR RELATED TECHNOLOGY.
   
    7.3 No Implied Rights. Except as expressly granted, no rights are granted to Customer by implication or otherwise.
   
    
5. PRIVACY, SECURITY, AND DATA HANDLING
   
    8.1 Security Measures. We use commercially reasonable administrative, technical, and organizational safeguards designed to protect the Service and Call Data. No system is perfectly secure, and we do not guarantee absolute security.
   
    8.2 Data Retention. Unless otherwise agreed in writing, SaaS and Co. may retain Call Data for as long as we deem necessary for service delivery, compliance, dispute resolution, product improvement, and legitimate business purposes. Customer may request deletion/export features if offered in the Service; availability may vary by plan.
   
    8.3 Aggregation/Analytics. We may create aggregated or de-identified datasets and analytics from Call Data. Such datasets are owned by SaaS and Co. and may be used for product development, benchmarking, research, and business purposes, subject to applicable law.
   
    8.4 Subprocessors. We may use third-party subprocessors (e.g., hosting, telephony, transcription infrastructure). Customer authorizes such subprocessors as necessary to provide the Service.
   
    
6. THIRD-PARTY SERVICES; TELEPHONY PROVIDERS
   
    9.1 Integrations. The Service may integrate with third-party platforms (telephony carriers, CRMs, cloud storage, messaging services). Third-party services are governed by their terms; SaaS and Co. is not responsible for third-party systems.
   
    9.2 Call Quality and Availability. Call routing, carrier deliverability, and network quality may affect recordings and transcripts. SaaS and Co. is not responsible for carrier outages, dropped calls, or degraded call quality.
   
    
7. FEES; PAYMENT; TAXES
   
    10.1 Fees. You agree to pay all fees per your order form, subscription plan, or invoice. Fees are non-refundable except as required by law or expressly stated in writing.
   
    10.2 Taxes. Fees exclude taxes. You are responsible for all applicable taxes, duties, or levies, except taxes based on our net income.
   
    
8. DISCLAIMERS
   
    11.1 AI Output Limitations. Transcripts, summaries, labels, sentiment, and analytics are generated by automated systems and may be inaccurate, incomplete, or biased. You are responsible for verifying outputs before relying on them.
   
    11.2 No Warranty. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” SAAS AND CO. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND QUIET ENJOYMENT.
   
    11.3 Compliance Disclaimer. SaaS and Co. does not warrant that your use will be compliant with laws; compliance is your responsibility.
   
    
9. LIMITATION OF LIABILITY
   
    TO THE MAXIMUM EXTENT PERMITTED BY LAW:
   
    12.1 No Indirect Damages. SAAS AND CO. WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS.
   
    12.2 Liability Cap. SAAS AND CO.’S TOTAL LIABILITY ARISING FROM OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNT PAID BY CUSTOMER TO SAAS AND CO. FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
   
    12.3 Basis of Bargain. The limitations in this section are fundamental elements of the bargain.
   
    
10. INDEMNIFICATION
    
     13.1 Customer Indemnity. Customer will defend, indemnify, and hold harmless SaaS and Co. and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:
    
     (a) Customer’s or Authorized Users’ use of the Service;
    
     (b) any allegation that Customer failed to provide required notice or obtain required consent for call recording, monitoring, transcription, or analysis;
    
     (c) Customer’s breach of these Terms; or
    
     (d) Customer’s violation of applicable law.
    
     13.2 Procedures. SaaS and Co. will provide prompt notice of claims and reasonable cooperation; Customer will control the defense and settlement, except that Customer may not settle any claim that admits liability on behalf of SaaS and Co. without SaaS and Co.’s prior written consent.
    
     
11. SUSPENSION; TERMINATION
    
     14.1 Suspension. We may suspend access immediately if we believe: (i) your use violates these Terms or law, (ii) your use poses a security risk, (iii) you are recording unlawfully or without required consent, or (iv) suspension is required to protect the Service, other customers, or third parties.
    
     14.2 Termination. Either party may terminate as set out in an order form or subscription terms, or if the other party materially breaches and fails to cure within 30 days of written notice (10 days for nonpayment; immediate for unlawful recording).
    
     14.3 Effect of Termination. Upon termination, your license ends. We may disable access. Any retention/export obligations, if any, will be as stated in your plan or a written agreement. Sections intended to survive (including ownership, IP, disclaimers, limitation of liability, indemnity, and governing law) will survive.
    
     
12. CONFIDENTIALITY
    
     If the parties exchange non-public information identified as confidential or that should reasonably be understood as confidential (“Confidential Information”), each party will protect the other’s Confidential Information using reasonable care and will use it only to perform under these Terms. Confidentiality does not apply to information that is public, independently developed, rightfully obtained without obligation, or required to be disclosed by law (with notice when legally permitted).
    
     
13. GOVERNING LAW; DISPUTE RESOLUTION
    
     16.1 Governing Law. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
    
     16.2 Venue. Exclusive venue for any dispute will be state or federal courts located in Brevard County, Florida, and the parties consent to personal jurisdiction there.
    
     
14. CHANGES TO THESE TERMS
    
     We may update these Terms from time to time. The “Last Updated” date will change. If you continue using the Service after an update becomes effective, you accept the updated Terms. If you do not agree, you must stop using the Service.
    
     
15. NOTICES; CONTACT
    
     18.1 Notices to Customer. Notices may be provided via the Service, email, or account communications.
    
     18.2 Notices to SaaS and Co. All formal notices to SaaS and Co. under these Terms must be sent to info@saasandco.com (and any additional method we specify in writing).
    
     18.3 Contact. Questions about these Terms or the Service should be directed to:
    
     SaaS and Co.
    
     info@saasandco.com
    
    540 Montreal Avenue, Melbourne, FL 32935
    
     
16. ENTIRE AGREEMENT; ORDER OF PRECEDENCE
    
     These Terms, plus any applicable order form, subscription plan terms, and incorporated policies (if any), constitute the entire agreement regarding the Service and supersede prior discussions. If there is a conflict, the order form controls over these Terms for the conflicting provision, unless the order form states otherwise.
    
     
17. SEVERABILITY; WAIVER; ASSIGNMENT
    
     20.1 Severability. If any provision is unenforceable, the remaining provisions remain in effect.
    
     20.2 Waiver. Failure to enforce any provision is not a waiver.
    
     20.3 Assignment. Customer may not assign these Terms without SaaS and Co.’s prior written consent. SaaS and Co. may assign these Terms as part of a merger, acquisition, or sale of assets.
    
     
18. EXPORT CONTROLS; ITAR/22 C.F.R. § 126.1 PROHIBITED JURISDICTIONS (NO PROCESSING)
    
     Customer may not use, and SaaS and Co. does not allow, the Service to record, ingest, transcribe, analyze, store, or otherwise process any call (including call content, recordings, transcripts, or metadata) where any call participant is located in, ordinarily resident in, or the call is to/from, routed through, or otherwise involves any jurisdiction subject to U.S. Department of State ITAR restrictions under 22 C.F.R. § 126.1 (“ITAR § 126.1 Countries”), as updated from time to time. The eCFR display is “up to date as of 2/20/2026,” and the countries identified in § 126.1(d)(1) and (d)(2) as of that date are: Belarus; Burma; China; Cuba; Iran; North Korea; Syria; Venezuela; Afghanistan; Central African Republic; Cyprus; Democratic Republic of the Congo; Eritrea; Ethiopia; Haiti; Iraq; Lebanon; Libya; Nicaragua; Russia; Somalia; South Sudan; Sudan; and Zimbabwe.  Customer represents and warrants it will not submit or cause submission of any calls involving these jurisdictions and will implement controls to prevent such use. SaaS and Co. may (but is not obligated to) block, suspend, or terminate access, and may delete or quarantine related data, if we suspect prohibited-jurisdiction involvement.